Reliability Boiler Repairs Wigan Ltd
In this policy, “we”, “us” and “our” Reliability Boiler Repairs Wigan Ltd.
We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
How we use your personal data
We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process information that you post for publication on our website or through our services, including business listings and reviews.
We may process information contained in any enquiry you submit to us regarding services. The enquiry data may be processed for the purposes of offering, marketing, and selling services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process your personal information contained in or relating to any communication that you send to us or that we send to you, including telephone communications. The communications data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communications data may be processed for the purposes of communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with enquirers and other website users.
In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Retaining and deleting personal data
This Section sets out our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
(1) in the case of enquiries which do not result in a successful contract, enquiry data will be retained for a minimum period of 1 years following the date of submission of the enquiry, and for a maximum period of 2 years following that date;
(2) irrespective of whether an enquiry results in a successful referral, any health data included in enquiry data will be either deleted or combined with other data such that it ceases to be health data not more than 6 months following the date of submission of that data;
(3) Review data will be retained for as long as it remains published on our website.
(4) all other personal data (including, notification data and communications data) will be retained for a minimum period of 6 years following the date of collection of the data, and for a maximum period of 7 years following the end of your relationship with us.
Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of significant changes to this policy by email.
In this Section, we have summarised the rights that you have under data protection law. You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
the right to access;
the right to rectification;the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. You can access your personal data by contacting us via the contact form.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data on grounds relating to your particular situation.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us.
All personal data that we receive into our systems from our website forms is transmitted in encrypted form; and personal data that we store in our core platform, encrypted at the filesystem level.
Our databases are protected by firewalls and access control mechanisms.
We regularly and systematically pseudonymize or anonymise sensitive personal data that we no longer require.
The systems and security measures that we use are subject to regular vulnerability checks and audits.
This website is owned and operated by Reliability Boiler Repairs Wigan Ltd.
We are trading in England and Wales our trading business address is 15 Stanbury Road Bolton BL1 2LF.
Feedback are welcome, contact us on the above address.
(1) by post, to the postal address given above;
(2) using our website contact form; or
(3) by telephone, on 07949655494.